Terms of Service

These Terms of Service (“Terms”) govern your access to and use of AISchedulator. By creating an account, clicking “Create Account”, inviting team members, or otherwise using the service, you agree to these Terms and our Privacy Policy on behalf of yourself and, if applicable, the team or organization you represent. If you do not agree, do not use the service.

You represent that you are at least 18 years old (or the age of majority where you live) and have authority to bind any organization you register on behalf of.

AISchedulator is software that helps teams collect availability, draft shift schedules, manage swap requests, and export rosters. It is a general-purpose scheduling tool only.

We are not your employer, employee, staffing agency, labor broker, hospital, clinic, professional advisor, or agent. Use of the service does not create any employment, partnership, joint venture, fiduciary, or agency relationship between us and you or any team member.

Nothing in the service constitutes legal, medical, HR, labor, safety, or operational advice. You must not treat any output as a substitute for your own judgment or for qualified professional advice.

All schedules, assignments, swap suggestions, exports, notifications, and other outputs produced by the service — including those created with automated or AI-assisted tools — are preliminary suggestions and drafts only. They are not final, approved, or binding until a responsible person on your team reviews them and deliberately publishes or implements them.

We do not set shifts, manage teams, supervise work, control workload, guarantee coverage, or make staffing decisions for you. We never take responsibility for how many hours anyone works, whether a roster is fair or balanced, whether staffing is adequate, or any operational outcome at your workplace.

You acknowledge that scheduling affects real people and real operations, and that only you — not AISchedulator — are responsible for those decisions and their consequences.

To the fullest extent permitted by law, you alone are responsible for all use of the service and all outcomes that arise from it. Without limiting the foregoing, you are solely responsible for:

• Reviewing, correcting, approving, and publishing every schedule before it is relied upon.
• Ensuring adequate staffing, safe workloads, rest periods, overtime limits, and fair treatment of team members.
• Compliance with employment contracts, collective agreements, union rules, licensing requirements, and all applicable laws and regulations.
• Invitations you send, roles you assign, data you enter, and how exported schedules are shared or used.
• Misuse of the service by anyone under your account or team, including unauthorized access caused by weak passwords or shared credentials.
• Any claim, dispute, injury, loss, or regulatory issue arising from schedules, workload, swaps, or team management — whether or not the service suggested a particular assignment.

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. Team managers are responsible for their teams, invitations, and published schedules.

Any misuse of the service is your fault and your responsibility, not ours. You agree not to:

• Use the service unlawfully or to violate others’ rights.
• Upload malware, attempt unauthorized access, or interfere with the service.
• Enter patient PHI or other sensitive health data unless you have a lawful basis and any required agreements in place.
• Misrepresent your identity, impersonate others, or use the service without authority over the team you manage.
• Resell or scrape the service except as expressly permitted.
• Rely on the service for life-critical, emergency, or safety-of-patient decisions.

Automated and AI-assisted features may produce incomplete, incorrect, biased, or unsuitable results. They may ignore constraints you forgot to enter or misinterpret rules you provided. You must independently verify every output before use.

We expressly disclaim any guarantee of fairness, optimality, legality, completeness, or suitability of generated schedules. If an automated suggestion is wrong, harmful, or non-compliant, that is a reason for you to reject or edit it — not a basis for a claim against us.

You agree that you do not and will not rely on AISchedulator as the sole or primary basis for staffing, coverage, compliance, or workforce planning. You use the service at your own risk and must maintain your own records and checks.

Paid plans, if offered, are billed according to the pricing shown at checkout. Payments are processed by our payment provider. Fees are generally non-refundable except where required by law or stated in a specific offer. You may cancel according to the subscription flow; access may continue until the end of the billing period.

We own the service, software, branding, and documentation. You retain ownership of content you submit. You grant us a limited license to host, process, and display your content solely to provide the service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT SCHEDULES OR SUGGESTIONS WILL BE CORRECT, COMPLETE, FAIR, OR SUITABLE FOR YOUR NEEDS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AISCHEDULATOR, ITS OWNERS, OPERATORS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER — INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, WORKLOAD DISPUTES, SCHEDULING ERRORS, STAFFING SHORTAGES, OVERTIME CLAIMS, REGULATORY PENALTIES, OR ANY OTHER LOSS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF, NOTWITHSTANDING THE FOREGOING, ANY LIABILITY IS FOUND TO EXIST, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS COMBINED SHALL NOT EXCEED: (A) ZERO US DOLLARS (USD $0) IF YOU HAVE NOT PAID US FEES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM; OR (B) THE TOTAL FEES YOU ACTUALLY PAID US IN THAT TWELVE-MONTH PERIOD IF YOU ARE ON A PAID PLAN — AND IN NO EVENT MORE THAN THAT AMOUNT.

THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SURVIVE TERMINATION OF YOUR ACCOUNT OR THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.

You agree to defend, indemnify, and hold harmless AISchedulator and its owners, operators, affiliates, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the service.
• Schedules, workloads, swaps, or staffing decisions you or your team make or implement.
• Content or data you submit.
• Your violation of these Terms or applicable law.
• Any dispute between you and your team members, employer, or patients.
• Any allegation that schedules produced or published using the service caused harm — regardless of whether an automated feature suggested them.

To the fullest extent permitted by law, you release AISchedulator from any and all claims and damages of every kind and nature, known and unknown, arising out of or connected with schedules, workload, team management, or use of the service. If you are accepting on behalf of an organization, you represent that you have authority to grant this release on its behalf.

You may stop using the service at any time. We may suspend or terminate access if you breach these Terms, create risk for us or others, or as required by law. Provisions that by nature should survive (including disclaimers, liability limits, indemnity, and release) will survive termination.

These Terms are governed by the laws applicable to the operator of AISchedulator, without regard to conflict-of-law rules. Courts in that jurisdiction will have exclusive venue for disputes, unless mandatory consumer protection laws in your country require otherwise.

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the service. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.

We may update these Terms. We will post the revised Terms with an updated date. Material changes may be notified by email or in-app notice. Continued use after the effective date constitutes acceptance.

Questions about these Terms: use the Contact page at aischedulator.com/contact.